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EM-PA-THY: The Human Side of Leadership - Harold Hillman Product Type_Memory Cards Reduces tension by maintaining theEmpathy is no longer optional for leaders who strive for a deeper understanding and connection with their staff. Become a leader who others truly want to follow. Empathy is the ability to connect with another person based on your willingness to understand their perspective without judgement. It is ultimately about listening to the person, feeling with them, and subsequently taking action that will make a positive difference. This book demystifies